Privacy policy

Privacy Policy

Last Updated: 07-07-2026

Welcome to Cosmic Trophy. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or interact with our services.

By accessing or using our website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you use our website.

Personal Information

  • Full Name

  • Email Address

  • Phone Number

  • Billing Address

  • Shipping Address

  • Company or Organization Name (if applicable)

  • GST Number (if applicable)

Order Information

  • Products Ordered

  • Order History

  • Payment Status

  • Delivery Information

Technical Information

  • IP Address

  • Browser Type

  • Device Information

  • Operating System

  • Pages Visited

  • Time Spent on the Website

  • Referral Source

Note: We do not store your credit or debit card details. All payments are securely processed through trusted third-party payment gateways.

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders.

  • Deliver products to your shipping address.

  • Provide customer support.

  • Respond to your inquiries and requests.

  • Send order confirmations, invoices, and shipping updates.

  • Improve our website, products, and customer experience.

  • Prevent fraud and unauthorized transactions.

  • Comply with legal and regulatory obligations.

  • Send promotional emails and offers only where permitted by law or with your consent.

3. Cookies

Our website uses cookies and similar technologies to enhance your browsing experience.

Cookies help us:

  • Remember your preferences.

  • Keep items in your shopping cart.

  • Analyze website traffic and performance.

  • Improve website functionality.

  • Personalize your shopping experience.

You may disable cookies through your browser settings; however, some features of the website may not function properly.

4. Third-Party Services

To operate our business efficiently, we work with trusted third-party service providers, including:

  • Payment gateways

  • Shipping and logistics partners

  • Website hosting providers

  • Analytics services

  • Marketing platforms

  • Customer support tools

These providers receive only the information necessary to perform their services and are required to protect your information in accordance with applicable laws.

Our website may also contain links to third-party websites. We are not responsible for the privacy practices, policies, or content of those external websites.

5. Data Security

Protecting your information is one of our highest priorities.

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction. While we strive to use commercially reasonable safeguards, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to:

  • Complete and fulfill your orders.

  • Provide customer support.

  • Meet legal, accounting, and tax obligations.

  • Resolve disputes.

  • Enforce our agreements.

Once your information is no longer required, it will be securely deleted or anonymized where reasonably practicable.

7. Your Rights

Subject to applicable laws, you may have the right to:

  • Access your personal information.

  • Correct inaccurate or incomplete information.

  • Update your personal details.

  • Request deletion of your personal information.

  • Withdraw consent for marketing communications.

  • Request information about how your data is processed.

To exercise any of these rights, please contact us using the details provided below.

8. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately so we can take appropriate action.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, or operational practices.

Any updates will be posted on this page along with the revised Last Updated date. Continued use of our website after changes are published constitutes your acceptance of the updated Privacy Policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:

Store Name: Cosmic Trophy

Business Address:
123-B, Road No. 2, Ashok Nagar,
Udaipur, Rajasthan – 313001, India

Email: care@craftcosmic.com

Phone: +91 78528 87848

Business Hours: Monday to Saturday, 9:00 AM – 9:00 PM (IST)

Thank you for trusting Cosmic Trophy. We value your privacy and are committed to protecting your personal information while providing a secure, transparent, and reliable shopping experience.