Shipping policy

Shipping Policy

Last Updated: 07-07-2026

Thank you for choosing Cosmic Trophy. Every trophy, medal, plaque, and custom award we create represents a special achievement, and we are committed to delivering your order safely, securely, and on time. Please read this Shipping Policy to understand how we process, ship, and deliver your orders.

Order Processing

All orders are processed after successful payment confirmation.

  • Standard Products: Processed within 2 to 5 business days.

  • Customized & Personalized Products: Processed within 3 to 10 business days, depending on the level of customization and order quantity.

  • Bulk & Corporate Orders: Processing timelines will be confirmed at the time of order placement.

Orders are processed only on business days, excluding Sundays and public holidays.

Shipping Methods

We partner with trusted courier and logistics providers to ensure safe and timely delivery across India and selected international destinations.

Your order may be shipped through one of our approved delivery partners based on your location and service availability.

Available shipping methods may include:

  • Standard Shipping

  • Express Shipping (where available)

  • Surface Freight for Large or Bulk Orders

The available shipping options will be displayed during checkout whenever applicable.

Delivery Timeframes

Estimated delivery times after dispatch are:

  • Metro Cities: 3 to 8 business days

  • Other Cities & Towns: 3 to 10 business days

  • Remote Locations: 5 to 15 business days

Customized, engraved, and bulk orders may require additional production time before dispatch.

Please note that these delivery timelines are estimates and may vary depending on your location, courier operations, customs clearance (for international orders), and other external factors.

Shipping Charges

Shipping charges are calculated at checkout based on:

  • Delivery location

  • Package size and weight

  • Shipping method selected

Shipping Charges: Calculated at checkout.

We may also offer free shipping on eligible orders during promotional campaigns or on orders above a specified purchase value.

Order Tracking

Once your order has been dispatched, you will receive:

  • A shipping confirmation email or SMS

  • Your tracking number

  • Courier partner details

  • A tracking link (where available)

You can use the tracking information to monitor your shipment until it is delivered.

Delivery Delays

While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:

  • Courier or logistics delays

  • Weather conditions

  • Public holidays

  • High seasonal demand

  • Government restrictions

  • Natural disasters or other force majeure events

If your order is significantly delayed, our customer support team will keep you informed and assist you with updates and resolution.

Incorrect Shipping Information

Please ensure that your shipping address, contact number, and email address are accurate before placing your order.

Cosmic Trophy is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete shipping information provided by the customer.

Damaged or Lost Shipments

If your package arrives damaged, appears to have been tampered with, or is lost in transit:

  • Take clear photographs of the package and product before use.

  • Contact us within 3 days of delivery.

  • Include your order number and supporting images.

If a shipment is confirmed as lost in transit by the courier partner, we will work with you to provide an appropriate replacement, exchange, or resolution in accordance with our policies.

International Shipping

We ship internationally to selected countries.

International customers are responsible for:

  • Customs duties

  • Import taxes

  • Local handling fees

  • Any charges imposed by customs or local authorities in the destination country

Delivery timelines for international orders vary depending on the destination, courier services, and customs clearance procedures.

Need Assistance?

If you have any questions regarding shipping, delivery timelines, or your order status, we're here to help.

Store Name: Cosmic Trophy

Email: care@craftcosmic.com

Phone: +91 78528 87848

Business Hours: Monday to Saturday, 9:00 AM – 9:00 PM (IST)

Thank you for choosing Cosmic Trophy. We appreciate your trust and are committed to delivering every order with the same care, quality, craftsmanship, and reliable service that have defined our business for decades.