Refund policy

Return & Refund Policy

Last Updated: 07-07-2026

At Cosmic Trophy, customer satisfaction is our priority. Every trophy, medal, plaque, and custom award is crafted with care and attention to detail. If you experience any issue with your order, we're here to help. Please read our Return & Refund Policy before placing your order.

Return Eligibility

To be eligible for a return, the product must:

  • Be unused and in its original condition.

  • Be returned in its original packaging along with all accessories (if applicable).

  • Be accompanied by the original order confirmation or proof of purchase.

  • Meet the return conditions outlined in this policy.

Return requests must be submitted within 3 days of receiving your order.

Non-Returnable Items

Because many of our products are made specifically for each customer, the following items are not eligible for return or refund, except in cases of manufacturing defects, shipping damage, or an error on our part:

  • Customized or personalized trophies

  • Engraved awards and plaques

  • Custom medals

  • Bulk orders made to customer specifications

  • Products approved by the customer before production

  • Gift cards (if applicable)

  • Clearance or final sale items

Please review all personalization details carefully before placing your order.

Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 3 days of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number

  • Clear photographs of the product and packaging

  • A brief description of the issue

After reviewing your request, we may offer one of the following solutions:

  • Replacement of the product

  • Repair (where applicable)

  • Exchange

  • Full or partial refund, depending on the situation

Exchanges

We are happy to exchange eligible products if:

  • The wrong item was shipped by us.

  • The product arrived damaged or defective.

  • There was a manufacturing error.

Customized products cannot be exchanged due to changes in customer preferences, spelling mistakes provided by the customer, or design changes requested after production has begun.

Refund Process

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If your refund is approved:

  • The refund will be issued to your original payment method.

  • Refunds are generally processed within 3 to 10 business days after approval.

  • Depending on your bank or payment provider, it may take additional time for the amount to appear in your account.

Shipping charges, handling fees, and customization charges are generally non-refundable unless the return is due to our error.

Return Shipping Costs

If the return is due to our error:

  • Incorrect product shipped

  • Manufacturing defect

  • Product damaged during transit

We will bear the return shipping costs and arrange a replacement or refund where applicable.

Customer-Initiated Returns

  • Change of mind

  • Incorrect order placed by the customer

  • Personal preference

The customer is responsible for return shipping charges unless otherwise agreed by Cosmic Trophy.

Order Cancellations

Orders may be cancelled before production or dispatch by contacting us immediately.

Once production has started—particularly for customized or personalized products—orders generally cannot be cancelled.

If cancellation is approved before production begins, any applicable refund will be processed according to our cancellation policy.

How to Request a Return

To request a return, exchange, or refund, please contact our customer support team with the following details:

  • Order Number

  • Full Name

  • Contact Number

  • Reason for Return

  • Photos (if the product is damaged or defective)

Email: care@craftcosmic.com

Phone: +91 78528 87848

Our team will guide you through the return process and provide further instructions.

Our Commitment

For over three decades, quality craftsmanship and customer satisfaction have been at the heart of everything we do. Every product from Cosmic Trophy is carefully crafted and inspected before dispatch. If something isn't right, we'll work with you to resolve the issue promptly, fairly, and professionally.

Thank you for choosing Cosmic Trophy. We appreciate your trust and look forward to being part of your celebrations for years to come.